Problem Statement:

Solar Group faced significant operational challenges due to the absence of an integrated software solution, resulting in:

• Inefficient tracking of customer inquiries, leading to missed opportunities.

• Complex material order handling requiring specialized approval workflows.

• Delayed approval processes for indents, sales orders, and invoicing.

• Limited visibility into delivery schedules, impacting service levels.

• Lack of a structured customer feedback collection and analysis mechanism.

• Difficulty in maintaining accurate user profiles, sector mappings, and reporting structures.

Solution by Lexicon Networks:

Lexicon Networks developed Solar Smart Suite, an integrated CRM and Sales & Service Automation System with real-time order management to streamline Solar Group’s sales processes. Key features included:

• User Profile Management: Centralized sector, plant, department, and role-based user access.

• Inquiry Logging & Tracking: Improved visibility and coordination among teams.

• Real-Time Dashboards: Enhanced tracking of inquiries and order status.

• Configurable Workflows: Automated approval processes for indents, sales orders, and invoices.

• Master Data Management: Unified system for material, route, vehicle, driver, and pricing data.

• Payment & Invoice Management: Integrated invoicing and outstanding payment tracking.

• Van Planning & Delivery Tracking: Efficient planning and real-time status monitoring.

• Compliance & Safety Standards: Incorporation of PESO compliance and police intimation workflows.

• Customer Feedback & Complaint Management: Structured tracking and resolution mechanisms.