FieldWork provides end-to-end automation of field service operations such as scheduling, dispatch, invoices, task & asset management, work orders and more. FieldWork is specifically tailored to improve field personnel productivity, communication, customer service and revenue.
One of the greatest challenges for businesses with remote service operations is that communication, supervision, and performance-tracking tends to fade once personnel step outside the office. Many businesses rely heavily on paper-based tracking or simple one-to-one communication methods that fail to keep the entire business in sync with customer and vendor needs.
Failing to invest in reliable, cohesive and modern field service management leads to significant revenue leakages, and keeps customer service beneath its potential for securing long term customer loyalty.
FieldWork allows your field service personnel to take your deeply integrated office with them, whether on a device you provide or one they bring themselves, by combining many customer service functions into one, unified solution.
Service scheduling, demos, installation, invoices, complaint service, customer feedback and much more are all on-tap everywhere your staff goes.
The end result empowers field crew with all the support and data they need to provide customers a better, more cohesive service experience. And from the perspective of daily management, FieldWork offers cost reduction for SLA compliance, greater visibility in operation and crew location, and performance tracking via reports and analytics.
FieldWork offers the following features and benefits: