The sales & distribution process today is experiencing rapid change. Failing to have a live, real-time view of your business from top to bottom creates a fundamental obstacle to optimizing resources and managing the on-demand needs of customers. And some of those needs include taking orders from multiple channels while trying to manage a stable, single inventory, further stretching your resources thin.
Without the ability to streamline and synchronize this process, order intake slows down, inventory management destabilizes, and communication (and therefore relationships) with your customers suffers.
The Lexicon Order Management System is designed to improve the customer experience while providing you with tools focused on efficiency, awareness, communication and better business performance.
When you know what was ordered, from which channel, when, with what approvals and by whom, you’re able to provide these details to your customers and better set their expectations. If a problem arises, you’re better able to pinpoint the source of the issue and quickly resolve it. And of course, the more a customer is armed to get this information themselves when they need it, the more you can focus on running your business and steering away from problems before they occur.
The Lexicon OMS offers the following features and benefits, whether your customer is a dealer, a salesperson or the end customer: